Privacy Policy
Last updated: July 1, 2025
Emergency Response Security Group ("ERSG," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have concerning your information. We value your trust and are transparent about our practices—most importantly, we do not and will never sell your personal data to anyone, under any circumstances.
1. Scope
This Privacy Policy applies to information we collect when you use any website, mobile application, product, or service that links to or references this Policy (collectively, the "Services").
2. Information We Collect
We collect only the information that is necessary to provide and improve our Services:
2.1 Information You Provide Voluntarily
- Account data (e.g., name, username, password).
- Contact details (e.g., email address, phone number).
- Customer support data (e.g., transcripts, troubleshooting information).
2.2 Information Collected Automatically
- Usage data (e.g., log files, IP address, browser type, pages visited, device identifiers).
- Cookies and similar technologies that are strictly necessary for site functionality and security.
We do not collect sensitive personal data unless you voluntarily provide it and it is necessary for a specific feature you request.
3. How We Use Information
We use the information we collect to:
- Operate, maintain, and improve the Services.
- Provide customer support and respond to inquiries.
- Detect, prevent, and address security issues or technical problems.
- Comply with legal obligations.
4. No Sale of Personal Data
ERSG does not sell, rent, or lease your personal data to third parties for any purpose—marketing or otherwise.
5. Sharing of Information
We only disclose your information:
- To service providers who process data on our behalf under strict confidentiality agreements and solely for the purposes described in this Policy.
- When required by law or to protect the rights, property, or safety of ERSG, our users, or others.
We do not share data for cross‑context behavioral advertising or with data brokers.
6. Cookies & Tracking Technologies
We use only essential cookies to ensure the security and basic functionality of our Services. You can disable non‑essential cookies (if any) in your browser settings without affecting core functionality.
7. Data Storage & Security
We employ industry‑standard administrative, technical, and physical safeguards designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
8. International Transfers
If we transfer your information outside your jurisdiction, we will do so using appropriate safeguards (e.g., Standard Contractual Clauses) to ensure an adequate level of data protection.
9. Your Rights & Choices
Depending on your location, you may have rights under privacy laws such as the GDPR or CCPA, including the right to:
- Access or receive a copy of your data.
- Correct inaccurate data.
- Delete your data.
- Restrict or object to data processing.
- Withdraw consent at any time (where processing is based on consent).
To exercise these rights, please contact us using the information in Section 12.
10. Children's Privacy
Our Services are not directed to children under 13 (or equivalent minimum age in relevant jurisdictions). We do not knowingly collect personal data from children. If we learn that we have collected data from a child without verifiable parental consent, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised Policy with a new "Last updated" date and, if changes are material, provide additional notice (e.g., email or prominent notice on our website).
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
Emergency Response Security Group
PO BOX 1108 #43‑25
Salem, Oregon 97308
Phone: 206‑300‑5767
Email: dpo@ersecurity.com
We appreciate the trust you place in us. Thank you for choosing Emergency Response Security Group.