Terms of Service

Last updated: November 3, 2026

1. Acceptance of Terms

By accessing or using any website, application, platform, product, or service operated by Emergency Response Security Group ("ERSG," "we," "us," or "our"), a trade name of Electric Consulting LLC, you agree to these Terms of Service ("Terms"). If you do not agree, you must discontinue use of the Services.

Professional consulting engagements, digital forensic investigations, incident response services, and other contracted work may be governed by separate written agreements or statements of work. Where a conflict exists, the applicable executed agreement controls with respect to those services.

2. Eligibility

You must be at least 18 years old, or otherwise possess the legal capacity required under applicable law, to engage ERSG for professional services. Minors may access publicly available informational content where legally permitted.

By requesting services on behalf of an organization, you represent that you have the necessary authority to act on its behalf.

3. User Responsibilities

• Provide accurate, current, and complete information when communicating with ERSG.
• Maintain the confidentiality of account credentials.
• Comply with applicable laws and regulations.
• Obtain necessary authorization before requesting security testing, forensic acquisition, monitoring, or investigative activities.
• Cooperate with reasonable identity and authorization verification procedures.
• Refrain from knowingly submitting unlawfully obtained information or fabricated evidence.

4. Prohibited Conduct

You agree not to:

• Use the Services for unlawful surveillance, stalking, harassment, intimidation, or unauthorized monitoring.
• Attempt unauthorized access to accounts, devices, systems, or networks.
• Distribute malware, ransomware, or malicious software.
• Circumvent authentication mechanisms without lawful authorization.
• Impersonate individuals, organizations, or government authorities.
• Submit fraudulent, misleading, or intentionally falsified evidence.
• Interfere with the availability, integrity, or security of ERSG infrastructure.
• Conduct unauthorized penetration testing or vulnerability exploitation against ERSG systems.
• Harvest personal information in violation of applicable law.

Nothing in these Terms prohibits legally protected security research, regulatory reporting, or lawful disclosures.

5. Professional Cybersecurity and Digital Forensic Services

ERSG provides cybersecurity consulting, incident response, digital forensic analysis, threat hunting, security engineering, penetration testing, technical investigations, and related professional services.

Activities involving access to third-party systems, forensic acquisition, intrusive testing, or investigative monitoring require appropriate legal authority and an agreed scope of work.

ERSG may request written authorization, proof of ownership, or supporting documentation before commencing an engagement.

ERSG reserves the right to decline or suspend services where reasonable concerns exist regarding legality, authorization, professional ethics, conflicts of interest, or security.

Unless expressly agreed in writing, ERSG does not guarantee identification of every vulnerability, recovery of all information, attribution of malicious activity, or any particular investigative or legal outcome.

6. Evidence Handling and Confidentiality

ERSG recognizes the importance of confidentiality, evidence integrity, and defensible investigative methodology.

Where applicable, investigative materials may be processed using documented forensic procedures, including chain-of-custody records, cryptographic hashing, forensic imaging, and access controls.

• Forensic findings depend on the quality, completeness, and availability of evidence.
• Evidence recovery and attribution cannot be guaranteed.
• Investigative procedures may be limited by encryption, system configuration, or third-party restrictions.
• Confidential information may be disclosed when legally required by a valid court order, subpoena, or other binding legal process.
• Separate confidentiality and nondisclosure agreements remain enforceable according to their terms.

ERSG will not knowingly fabricate, alter, or misrepresent forensic evidence. Nothing in these Terms independently establishes attorney-client privilege or an attorney-client relationship.

7. Intellectual Property

All original website content, trademarks, logos, technical documentation, software, designs, and other intellectual property associated with the Services remain the property of ERSG or their respective owners.

You may not reproduce, distribute, modify, or commercially exploit protected ERSG materials without authorization, except as permitted by applicable law.

Clients retain ownership of their preexisting information, systems, records, and materials. Ownership and licensing of professional reports, deliverables, custom software, and other work products are governed by the applicable written engagement agreement.

8. User-Submitted Information

You retain any ownership rights you possess in materials submitted through the Services.

By submitting information, you grant ERSG a limited, nonexclusive license to receive, store, process, reproduce, and transmit that information as reasonably necessary to respond to inquiries, perform requested services, comply with legal obligations, or fulfill contractual responsibilities.

ERSG does not acquire ownership of submitted evidence or confidential client information merely through its receipt.

You represent that you possess the necessary rights or lawful authority to submit such materials.

9. Privacy and Information Security

ERSG processes personal information in accordance with its applicable Privacy Policy and contractual obligations.

While ERSG employs security measures appropriate to its operations, no internet-connected service can be guaranteed completely secure.

Users should avoid transmitting sensitive information through unsecured communication channels. ERSG may provide designated secure transmission methods for confidential records and forensic evidence.

Information retention, deletion, and disclosure may be subject to applicable laws, contractual requirements, preservation obligations, and legal holds.

10. Third-Party Services

The Services may contain links to third-party websites, applications, tools, or service providers.

ERSG does not control and is not responsible for the security, availability, accuracy, content, or privacy practices of independent third parties.

References to third-party organizations or technologies do not necessarily constitute endorsements or affiliations.

11. No Guarantee of Security or Investigative Outcomes

Cybersecurity threats, vulnerabilities, and adversarial techniques continually evolve. No security assessment, monitoring solution, incident response engagement, or investigative procedure can eliminate all risk.

ERSG does not guarantee that:

• All vulnerabilities, threats, or compromises will be identified.
• All malicious activity can be prevented or remediated.
• Lost, deleted, encrypted, or damaged information can be recovered.
• Investigative findings will result in prosecution, litigation, or a favorable judicial outcome.
• Third-party systems or infrastructure will remain continuously available or secure.

These limitations do not excuse ERSG from performing contracted services in accordance with applicable professional obligations and expressly agreed standards of performance.

12. Disclaimer of Warranties

Except as expressly provided in a separate written agreement, the publicly accessible Services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, ERSG disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

ERSG does not guarantee uninterrupted availability, error-free operation, or absolute security.

Nothing in these Terms excludes warranties or legal protections that cannot lawfully be disclaimed.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ERSG and its officers, employees, agents, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the publicly accessible Services.

This includes, where legally permissible, losses involving business interruption, revenue, profits, goodwill, or data.

For claims arising solely from use of the publicly accessible Services, ERSG's aggregate liability shall not exceed the greater of $100 or the amount paid by the claimant for those Services during the twelve months preceding the event giving rise to the claim.

Liability arising from separately contracted professional services shall be governed by the applicable written agreement.

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence where such limitation is prohibited, or other liabilities that cannot lawfully be excluded.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ERSG, its officers, employees, and authorized representatives from third-party claims, damages, liabilities, and reasonable legal expenses arising from:

• Your material violation of these Terms.
• Your unlawful use of the Services.
• Your infringement of another party's intellectual property or privacy rights.
• Your knowingly false representations concerning authorization to access or investigate systems, devices, or information.

This obligation does not extend to claims caused by ERSG's own negligence, unlawful conduct, or breach of contractual obligations to the extent prohibited by law.

15. Suspension and Termination

ERSG may restrict, suspend, or terminate access to the Services where reasonably necessary to address suspected unlawful activity, material violations of these Terms, security threats, fraudulent representations, or legal obligations.

Where practicable and appropriate, ERSG may provide notice before termination.

Termination of website access does not automatically terminate an existing professional services agreement, which remains subject to its own provisions.

16. Legal Process and Cooperation With Authorities

ERSG may respond to lawful subpoenas, court orders, warrants, and other legally binding requests.

Requests for confidential client information or investigative materials will be evaluated in accordance with applicable law, contractual confidentiality obligations, and legally available objections or protections.

ERSG may preserve relevant information when legally required or reasonably necessary in connection with anticipated or ongoing legal proceedings.

Nothing in these Terms requires disclosure of privileged, protected, or confidential information where disclosure is not legally required.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles.

Subject to applicable law and any controlling written agreement, disputes arising from these Terms shall be brought before courts of competent jurisdiction in Oregon.

Nothing in this section restricts legal rights or remedies that cannot lawfully be waived.

Separate professional services agreements may establish different dispute resolution procedures, including mediation or arbitration.

18. Modifications to These Terms

ERSG may revise these Terms to reflect changes in operations, services, legal requirements, or security practices.

Updated Terms will be published with a revised effective date. Where legally required, material changes will be accompanied by appropriate notice or consent procedures.

Revisions apply prospectively unless otherwise permitted by law and expressly stated.

Continued use of the Services following the effective date of revised Terms constitutes acceptance to the extent permitted by applicable law.

19. Severability and Entire Agreement

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.

Failure to enforce any provision does not constitute a waiver of that provision or any other right.

These Terms, together with applicable incorporated policies, constitute the agreement governing general use of the Services.

Separate executed professional agreements remain controlling for their respective engagements.

20. Contact Information

Questions concerning these Terms, privacy practices, or legal notices may be directed to:

Emergency Response Security Group
A trade name of Electric Consulting LLC
PO BOX 1108 #43-25
Salem, Oregon 97308
United States
Phone: 206-300-5767
Email: dpo@ersecurity.com

© 2026 Emergency Response Security Group. All rights reserved.